B. Crosby, Philip <br/><br/>
Quality Without Tears  The Art of Hassle-Free Management 
Philip B. Crosby 
 - 2nd ed. 
 - Singapore  McGraw-Hill Book Company  1981 
 - xiii,205p.  ill.  20cm 
<br/><br/> Includes Index 
<br/><br/><label>ISBN: </label>0071002006  DR 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Managenent