Oakland, John S. <br/><br/>
Pengurusan kualiti menyeluruh 
John S. Oakland; penterjemah Mohamad Salmi Mohd. Sohod 
 - Kuala Lumpur  Dewan Bahasa dan Pustaka  1996 
 - xiii, 359 p.  ill.  23 cm 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>9836241736 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control<br/>Total quality management