Laporan Tahunan  2019  Biro Pengaduan Awam 
EDITOR Ropidah binti Mohamad; EDITOR Mariani binti Abdul Razak 
 - Putrajaya;  Biro Pengaduan Awam;  [2020] 
 - 106 pages;  color, illustrations, tables, photos;  24.5 cm 
<br/><br/><label>Subjects--Topical Terms: </label>--Public administration--Malaysia--Periodicals--Complaints (Administrative procedure)--Malaysia--Periodicals--Administrative report--Malaysia--Periodicals
<br/><br/><label>Dewey Class. No.: </label>354.595001625 BPA 2020