TY  - BOOK
AU  - 
AU  - 
TI  - Cases In Total Quality Management
SN  - 0750615656
U1  - 658.562 OAK 
PY  - 1994///
CY  - Oxford
PB  - Butterworth Heinemann
KW  - Total Quality Management
KW  - Case Studies
N1  - Includes indexs ( p. 269 - 271 )
ER  -