Total Quality Management : A Cross Functional Perspective / 
by Ashok Rao ...[et al]., 
 - New York :  John Wiley & Sons ,  1996 
 - xxvi, 630 pages .:  some colour, graph, illustrations .;  24 cm 
<br/><br/>Includes bibliographical references and ndexs (p.: 619 - 630) 
<br/><br/><label>ISBN: </label>0471108049  RM 45.90 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.562  / TOT 1996