TY  - BOOK
AU  - Rao,Ashok
TI  - Total Quality Management : A Cross Functional Perspective
SN  - 0471108049
U1  - 658.562 20
PY  - 1996///
CY  - New York
PB  - John Wiley & Sons
KW  - Total quality management
N1  - Includes bibliographical references and ndexs (p.: 619 - 630)
ER  -