Total Quality Management : A Cross Functional Perspective / by Ashok Rao ...[et al]., - New York : John Wiley & Sons , 1996 - xxvi, 630 pages .: some colour, graph, illustrations .; 24 cm

Includes bibliographical references and ndexs (p.: 619 - 630)

0471108049 RM 45.90


Total quality management.

658.562 / TOT 1996